Frequently Asked Questions

Q.  Why is the water from my "HOT" spigot always discolored with a "Brown" tint?

A.  It is very likely that your hot water heater has not been flushed in a very long time.  When the hot water sits at the bottom of your hot water tank for long periods it will eventually pick up rust, minerals and sediment from the tank and should be flushed periodically according to your heaters instructions manual.

Do not attempt to flush your heater if you have not been instructed to do so properly. This could cause injury or harm to yourself or others. 

Q.  What is that "Pink" stuff around my shower head and bowl?

A.  Pink residue is less likely a problem associated with water quality than with naturally occurring airborne bacteria and is also affected by the homeowners cleaning habits.

Q.  Why would my service be disconnected?

A.  Your service can be disconnected for a number of reasons; delinquency of your bill, when access is denied to your meter, uncontrollable leakage, meter or curb box valve tampering and also at the request of a homeowner.

Q.  How can my service be turned back on?

A.  If service was turned off due to delinquency the balance must be paid in full plus a $50 service fee will be assessed to the account the day it is scheduled for shut off.

The collections office does not accept credit card payments via telephone. You can now pay On-Line @ or call the automated payment system at 844-611-4018 (please contact our office to obtain a  pin # for all payments via telephone.)

Q.  What are my payment options?      

 A.  In person you can pay your bill at the Municipal Complex Tax Collections Office during normal business hours in the form of cash, check or money order or credit card.

B:  There is a payment drop box located in the entrance of the police department available 24 hours a day, 7 days a week. 

(please do not leave cash in the drop box)

C:   By mail send to the address on the back of your water bill or to Winslow Township Department of Municipal Utilities, 125 South Route 73, Braddock, NJ  08037-9422.

Q. Why is my bill higher than usual?

A. Effective July 2007 the water and sewer rates were raised. There may also be an undetected leak at your property. Please check all toilets, shower heads etc.  for any leaks that need to be addressed.

Q.  Is fluoride in our water?

A.  Yes, 0.2 parts per million. Winslow Twp. does not put fluoride in the water.  What is found in our water is already there naturally.